Official Account Communications

 

This page details the communications you can expect to see related to accounts and passwords from CIT. You can use this as a reference to identify phishing emails.


New Faculty/Staff account notification via email

To: Account Manager(s) for department (maintained by CIT) and Supervisor as recorded in Human Resources.

Date: When* our system creates a new account

*This date is based on information from Human Resources. Human Resources data is updated once each day at 7am; new accounts are created hourly.

Subject: New Geneseo Account Information for FirstName LastName

Body

This user account has been assigned to FirstName LastName. Please share this information with your new employee. It is a violation of our acceptable use policy to sign into or claim this account on behalf of your new employee.

Basic access to your departmental file share and software licensing is handled automatically (see our list of services). Please submit a request to CIT using our access request form if your employee needs additional permissions for specific resources like Banner.

FirstName LastName, you are responsible for all action taken on this account. For further information, refer to SUNY Geneseo Policies located at http://go.geneseo.edu/citpolicies.
Access to Canvas, printing permissions, and online directory information may take up to 24 hours to be available. Please note that it may take 3-4 days for new employees to be added to campus email lists.

Name: FirstName LastName
Email Address (Login Username): username@geneseo.edu
Claim Code: 7TJP-782R-PKB2

You must claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at https://go.geneseo.edu/claimhelp or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

Multi-factor authentication is required for all faculty & staff accounts.

Some resources of interest to new users are:


New Student Account



To: The student's application email address 

Date/Time: Within approximately 2 hours after deposit is paid in the Slate system or they are entered as a quick admin.

Subject: Geneseo Network Account

Body

Dear FirstName,

Welcome to Geneseo! We have created a new Geneseo account for you. This account gives you access to a variety of resources including email, online course materials, printing services, software like Microsoft Office, and more. Accounts remain active for as long as you are a registered student at Geneseo. Please note that all future email correspondence will be sent to your Geneseo email address. You should begin monitoring the account today!

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2
Your email address is: yjk7@geneseo.edu

You must claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at https://go.geneseo.edu/claimhelp or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

We wish you every success during your time at Geneseo. 

Sincerely,

Geneseo Computing & Information Technology (CIT)



Subject: Geneseo network account

Dear FirstName,

Welcome to Geneseo! Your Geneseo Account has been created. This account gives you access to a variety of resources including email, online course materials, printing services, and more. Accounts remain active for as long as you are a registered student at Geneseo. Please note that all future email correspondence will be sent to your Geneseo email address. You should being monitoring the account today!

For instructions on accessing and setting up your new account visit: https://go.geneseo.edu/myaccountsetup

Once you have set up your account, check out the online resources available to you at https://go.geneseo.edu/myonlineresources

If you have any questions, please contact the Geneseo Help Desk at (585)245-5588 or via helpdesk@geneseo.edu. We wish you every success during your time at Geneseo. 

Sincerely,

Geneseo Computing & Information Technology Department (CIT)




New Claim Code

When is it sent? This is sent when a customer requests a new claim code using go.geneseo.edu/claim either because they lost their old claim code or it has expired.

To:

Students: The student's application email address 
Faculty/Staff: Account Manager(s) for department (maintained by CIT) and Supervisor as recorded in Human Resources.

Subject

New Claim Code for Geneseo Account

Body

A new claim code has been generated for your Geneseo account. Your old claim code will no longer work.

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2
Your email address is: yjk7@geneseo.edu

You can claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at https://go.geneseo.edu/claimhelp or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

Sincerely,

Geneseo Computing & Information Technology Department (CIT)




Account Disabling, Suspension, and Transitioning

Student Account to Limited/Disabled Student Account

When is it sent? When a student comes off the feed

To: Student's Geneseo email address

Subject

Geneseo Student Account Disabling Scheduled

Body

Dear <FIRSTNAME>,

An automated process has selected your account <EMAILADDRESS> to be disabled. Your account will be put in a limited access state on <DATE> and disabled on <DATE>. Limited access accounts maintain access to email, Google Drive, Canvas, and a few other services.

You are responsible for saving any email or files from your account. We will not recover individual files or email after your account has been disabled and we cannot restore your account.

Only currently registered students, students on an approved leave, and Geneseo Study Abroad students are eligible to maintain a Geneseo account. Your account will be restored if you register for another Geneseo course.

We do not have a record of you registering for classes or taking a leave of absence during this semester or next semester. If you are concerned this notice is phishing please note that we have not asked for your password nor do we link to anything requesting your password. For more information about phishing check out our phishing resources.

Please see our self help document Support for Outgoing Students. To receive commencement information after your Geneseo account is deactivated you must update your Home Email in Knightweb.

If we are in error in selecting your account for deletion, please reply to this message immediately.

Please update your contact information with the Office of Alumni Relations to receive important information about events near you and to stay in touch with your alma mater!

For questions on how to migrate your account information, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

Best regards,

Shawn Plummer
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588



Faculty, Staff, Adjuncts, Affiliates to limited/disabled account

Retirees to limited account

First retirement

Subsequent retirements

(Proposed) Department

Disable retiree after inactivity

Disable courtesy/sponsored accounts after inactivity

Disable Warning



Account reactivated



Department Change

Employee

Old Department

New Department



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