Cisco IP Phone Functions

Owned by Enrico Coloccia
Last updated: Sept 06, 2024 by Enrico Coloccia
4 min read

Campus users are provided with Cisco IP Phones for their telephone service needs. To learn about the details of the Cisco IP Phones, please view the Cisco Online Tutorial.  Below is a list of of how to perform some common functions on your phone. 

 

Answer a phone call

Option 1:

  • Pick up the handset (you should hear dial tone)

Option 2: 

  • Press the speaker button

Option 3: 

This applies when you are already on a call

  • Press the Answer soft-key

Note: pressing the Answer soft-key will place the first call on hold.

Make a phone call

Option 1:

  • Pick up the handset (you should hear dial tone)

  • Enter 9 followed by the phone number 

Option 2: 

The is the best option for entering lengthy numbers.  

  • Enter the phone number by pressing 9 followed by the phone number

  • Press the button below Dial

  • Pick up the handset or remain on speaker

Access myVoicemail messages

  • Press the messages button on the lower right of the phone

  • Enter your PIN (Phone Identification Number - mailbox security code)

  • Press 5 to listen to new messages

Forward your phone extension to another campus extension

  • To activate: Press the button below CFwdALL, then enter the four digit extension of  where you want calls to go

  • To cancel: Press CFwdALL

Forward your phone extension to off-campus extension

  • To activate: Press the button below CFwdALL, then enter a 9, 1 followed by the full 10-digit number of  where you want calls to go

  • To cancel: Press CFwdALL

Forward your phone extension to directly to your voicemail

  • To activate: Press the button below CFwdALL, then press the messages button on the lower right of the phone

  • To cancel: Press CFwdALL

Transferring calls

Directly to another campus extension

  • Answer the call

  • Press the button below Transfer

  • Enter the four digit extension of where you want the call to go

  • We recommend pressing the button below Transfer again and hanging up; however, simply hanging up will also work

Announced Transfer

  • Answer the call

  • Press the button below Transfer

  • Enter the four digit extension of where you want the call to go (remain on the line and wait for the call to be answered)

  • Inform the party you are transferring a call

  • We recommend pressing the button below Transfer again and hanging up; however, simply hanging up will also work

Directly to a user's voicemail

  • Answer the call

  • Press the button below Transfer

  • Press the star key (*)

  • Enter the mailbox number (typically the phone extension)

  • We recommend pressing the button below Transfer again and hanging up; however, simply hanging up will also work

To a User's Voicemail after Announcing the Transfer

  • Answer the call

  • Press the button below Transfer

  • Enter the four digit extension of where you want the call to go (remain on the line and wait for the call to be answered)

  • The party wants the call sent directly to their voicemail (they do not want to accept the call)

  • Press the button below END CALL

  • Press the star key (*) --enter the mailbox number (typically the phone extension)

  • We recommend pressing the button below Transfer again and hanging up; however, simply hanging up will also work

 

Conference Calling

Connect with 3, 4 or 5 other callers from your office phone.

Placing a Conference call

  1. Dial the initial call 

  2. Press the button below more,  then press the button below Confrn (Note: the called party is automatically placed on hold and you will now hear dial tone)

  3. Dial the next conference call participant

  4. After the call is answered, press the button below Confrn again - this will join the initial call with the next conference call participant

  5. Repeat steps 2 - 4 to up to four additional participants to the conference call (a total of 5 conferees)

  6. If the initiator of the conference call disconnects, the call is terminated

View Conference List

  • Press the button more until the ConfList option is display

  • Press the button below ConfList to see the list conference participants

"directories" Menu Options

  • Missed Calls: Press Select to view a list of missed calls (use the up and down arrows to scroll through the list)

  • Received Calls: Press Select to view a list of received calls (use the up and down arrows to scroll through the list)

  • Placed Calls: Press Select to view a list of placed calls (use the up and down arrows to scroll through the list)

  • Personal Directory: not currently available

  • Corporate Directory: Press Select and enter at least one search criteria (First Name, Last Name, or Phone Number in 10 digit format). Press Search to display the name and phone number for any campus employee

Using the Speaker

  • To place a call on speaker after it has been answered, press the SPEAKER button on the bottom right of the phone then hang up the handset

  • To make a call on speaker, press the SPEAKER button on the bottom right of the phone and enter the number you wish to dial

  • To turn the speaker mic on and off, press the MUTE button on the bottom right of the phone 

  • When the MUTE button is lighted and red, you can hear the caller, but the caller can't hear you

  • When the MUTE is not lighted, both you and the caller can hear one another

 

Reference: Telephone Dialing Procedures

Resource: Cisco's Video Tutorial of Phone Features



Other telephone resources