Cisco IP Phone Functions
Summary of functions on Cisco phones
Campus users are provided with Cisco IP Phones for their telephone service needs.
Any telephone installed across campus must remain operational - anyone looking for a phone to dial 911 should never find a non-working phone in a time of need.
Only CIT moves telephones - we must keep Livingston County 911 updated with the location of every phone on campus. It would be a disaster if emergency services were to respond to the wrong location because emergency responders were not updated.
Our telephones bring our Giant Voice emergency notification into our buildings. They must be functional to be an effective part of our emergency communications plan.
The presence of a telephone, even today, gives some comfort to our students as they move around our campus.
Below is a list of of how to perform some common functions on your phone.
Answer a phone call
Option 1:
Pick up the handset (you should hear dial tone)
Option 2:
Press the speaker button
Option 3:
This applies when you are already on a call
Press the Answer soft-key
Note: pressing the Answer soft-key will place the first call on hold.
Make a phone call
Option 1:
Pick up the handset (you should hear dial tone)
Enter 9 followed by the phone number
Option 2:
The is the best option for entering lengthy numbers.
Enter the phone number by pressing 9 followed by the phone number
Press the button below Dial
Pick up the handset or remain on speaker
Access myVoicemail messages
Press the messages button on the lower right of the phone
Enter your PIN (Phone Identification Number - mailbox security code)
Press 5 to listen to new messages
Forward your phone extension to another campus extension
To activate: Press the button below CFwdALL, then enter the four digit extension of where you want calls to go
To cancel: Press CFwdALL
Forward your phone extension to off-campus extension
To activate: Press the button below CFwdALL, then enter a 9, 1 followed by the full 10-digit number of where you want calls to go
To cancel: Press CFwdALL
Forward your phone extension to directly to your voicemail
To activate: Press the button below CFwdALL, then press the messages button on the lower right of the phone
To cancel: Press CFwdALL
Transferring calls
Directly to another campus extension
Answer the call
Press the button below Transfer
Enter the four digit extension of where you want the call to go
We recommend pressing the button below Transfer again and hanging up; however, simply hanging up will also work
Announced Transfer
Answer the call
Press the button below Transfer
Enter the four digit extension of where you want the call to go (remain on the line and wait for the call to be answered)
Inform the party you are transferring a call
We recommend pressing the button below Transfer again and hanging up; however, simply hanging up will also work
Directly to a user's voicemail
Answer the call
Press the button below Transfer
Press the star key (*)
Enter the mailbox number (typically the phone extension)
We recommend pressing the button below Transfer again and hanging up; however, simply hanging up will also work
To a User's Voicemail after Announcing the Transfer
Answer the call
Press the button below Transfer
Enter the four digit extension of where you want the call to go (remain on the line and wait for the call to be answered)
The party wants the call sent directly to their voicemail (they do not want to accept the call)
Press the button below END CALL
Press the star key (*) --enter the mailbox number (typically the phone extension)
We recommend pressing the button below Transfer again and hanging up; however, simply hanging up will also work