Before You Start

• CIT will contact the account managers of your department and the supervisor via Jira when HR indicates that an employee has retired or separated from the college.

• All separations follow our account eligibility guidelines and account expiration processes.

• Please see this policy for information about requesting an Immediate Deletion of an Account

• CIT is always able to help with any questions you have about specific issues or problems you may have.

Shared Files

If there are files owned by the individual that should be retained by the College, request the employee to update ownership of the files or move them to a shared file location (SharePoint or a Google Shared Drive).

Adobe Sign

Any Adobe Sign Webforms and Templates that need to be saved need to be moved to the new employee responsible for them, ideally before the staff member leaves.

Communications

Think about what important departmental communications are handled by this person and have the email address with external vendors updated to a new contact. Using your departmental email for this can be useful; CIT can assist with delegating access to your departmental email so multiple people can check it without having to share the username and password. We have a self-service account delegation form for this if you do not have the account’s credentials.

Mailing lists

Ensure someone takes over any management of departmental mailing lists.

Delegated Email

Does the employee manage any email accounts for your department? Check with your employee to see what email accounts they have access to and ensure that someone else in the department will be taking over responsibility for those accounts. CIT can assist with managing delegates for email.

Shared Calendars

If your department has any shared calendars, ensure the employee has made someone else able to manage sharing and events on the shared departmental calendar.

College Owned Equipment

Be sure to recover any college owned equipment or assets the employee has. This could include their laptop, docking stations, monitors, Multi-factor Authentication devices, and any other devices or types of equipment.

Passwords and other accounts

Does the employee access, use, or check email for other geneseo.edu accounts such as the departmental email or marketing accounts?

Many departments have multiple email accounts they use for various purposes. Account access needs to be transferred to a new employee and passwords must be changed on those accounts. Be sure to revoke any account delegation you had set up to the employee. We have a self-service account delegation form for this if you do not have the account’s credentials.

Does the employee have access to external services like social media or other accounts? 

Be sure to have the employee share these account credentials with you and be sure to change the passwords to these accounts once the employee leaves.

Please note that not all system accounts are managed by CIT. The following accounts will be impacted by CIT deletion:

• Email and server access

• Microsoft OneDrive and SharePoint at Geneseo

• Google Drive at Geneseo

• Banner / Appworx / Argos

• Drupal Access

• Mailing list administration

• Brightspace

• VoiceMail

These accounts require contacting other College offices:

• EMS (Campus Scheduling & Events)

• Locks (Facilities Services)

• SJS (University Police)

• AIMS (University Police)

• People Admin (HR)

• Albany HR System (HR)

• Research Accounting System

• wc.sysadm.suny.edu (Purchasing) If this uses SUNY SSO then it would be blocked by disabling of the Geneseo account.

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