If it has not already been installed and you are on campus, use the Software Center application (see instructions below if you are off campus) to install the "F5 Networks - Big-IP Edge Client" software on your Windows computer.
For Do you want to allow the following program to install software on this computer?, select Yes.
You may receive a Pop up message that "Windows protected your PC" because the app is unrecognized.
Select the More info link to confirm that it is okay to run the installer by clicking on the "Run Anyway" button
Select Close to complete the VPN Client installation
Using a mobile device?
To install VPN on your Android, iPad, iPhone or other mobile device, please reference this Self Help Document.
Making a VPN Connection
For the best internet performance, connect to VPN only for the services you need and then disconnect when you are finished. Please reference the section below on when a VPN connection is needed.
To start a VPN connection on a Mac - open the Geneseo VPN Client application from within your Applications folder.
To start a VPN connection on a Windows PC - open the BIG-IP Edge Client application (use the Windows Search field or Circle in the bottom left of your task bar).
Since this software requires Multi-Factor Authentication (MFA), you may be prompted to log in by Microsoft with your Geneseo username and password.
The software should automatically connect to the VPN server (if not, click on the Connect button) and you can then access the services that require on-campus access.
When you're done using the service, it is best to disconnect from the VPN as described below:
Click on the shield-shaped VPN icon in the menu bar at the top of your screen
Select Turn VPN Off
Click on the gray and black VPN icon that looks like an ethernet port on the Windows taskbar
Select the Disconnect button
For Windows computers, to keep the VPN icon in the taskbar for easy access, when you do a search for "BIG-IP Edge Client", when it comes up in the search list, right click on it and select "Pin to taskbar".
For Macs - to keep the VPN icon in your Dock, drag the Geneseo VPN Client from your Applications folder to your Dock to create a shortcut.
What is VPN?
At SUNY Geneseo, many information services can be used anywhere, but some are restricted to on-campus access, such as file servers, databases, websites, and privileged applications. Anyone who needs to use these campus-only services can either physically travel to the campus or connect remotely through a virtual private network (VPN). A VPN provides a secure, encrypted connection from an off-campus computer or device to Geneseo's on-campus network.
When do I need to use VPN?
The following list is a sample of Geneseo services and systems that require a VPN connection from off campus:
Banner Admin Pages
EMS desktop client
Files server - including in/out boxes and personal, departmental, and project spaces
Printing to a campus networked printer
Software licensed by the campus (ArcGIS Desktop, Mathcad, MATLAB, Minitab, Spartan, SPSS, Vectorworks)
macOS 13 (Ventura) ERROR
This information is only relevant for Apple computers running macOS 13 (Ventura), which was released by Apple on , and are attempting to use the Geneseo VPN Client on that OS version. Attempting to open the Geneseo VPN Client on macOS Ventura will result in a warning message (pictured below) about the application being damaged and that it should be moved to the Trash. The Geneseo VPN Client does not need to be moved to the Trash. The steps in this guide outline how the app can still be used on macOS Ventura despite this pop-up seemingly blocking access: Using the Geneseo VPN client in macOS 13 (Ventura)
Windows Stuck "Initializing"
If the Windows Big-IP Edge Client is stuck "Initializing" there may be an issue with the "WAN Miniport (IP)" device that was created during installation. To correct this issue you can uninstall/reinstall the WAN Miniport and then reboot the computer. You can follow this guide: https://support.f5.com/csp/article/K10445740#Miniport_update
Windows - Connection Fails Successful Install
If the connection fails after a successful install, verify that the "Remote Access Connection Manager" service is started and running. To do this press the windows key to open search and the type "services.msc" without the quotes and press enter. Scroll down the list of services until you find it, start the service and retry the VPN connection.