How to install and use VPN to connect to some restricted information services that require on-campus access, such as file servers, databases, websites, and privileged applications.

Install the VPN Client

On Campus installation for Campus Owned Devices (faculty/staff)

Macs

Check your Applications folder to see if the Geneseo VPN Client has already been installed.
1. If the software has already been installed, see the Making a VPN Connection Below
If it has not already been installed, use the CIT Self Service application to install the Geneseo VPN Client from the Featured section.
Once the software has been installed, please refer to the Making a VPN Connection section below.

Windows

Check your Applications folder (or do a Search) to see if the Big-IP Edge Client has already been installed.
1. If the software has already been installed, see the Making a VPN Connection Below
If it has not already been installed and you are on campus, use the Software Center application (see instructions below if you are off campus) to install the "F5 Networks - Big-IP Edge Client" software on your Windows computer.
Once the software has been installed, please refer to the Virtual Private Networking (VPN) section below.

Off Campus installation on both College Owned Devices and Personal Devices (students, faculty, and staff)

Have a temporary need?

Use the web based VPN for occasional access. If you connect to VPN frequently from your computer, follow the instructions below to install the full client for your system.

macOS

Download the macOS VPN client installation application
Open your Downloads folder
Double-click the BIGIPMacEdgeClient-7245.zip file to open it
In the BIGIPMacEdgeClient-7245 folder that is extracted, double-click the mac_edgesvpn.pkg file to begin installation
Click Open again if prompted
Click Continue to start the installation
Select Continue to choose the default installation location
Select Install to begin the installation
Select Close to complete the VPN Client installation
Select Move to Trash to delete the VPN client installer app

Windows

Download the Windows VPN client installation application
Open the downloaded file
Select Next to begin the installation
Select Choose Setup Type
Select Typical to choose the default install
Select Install
For Do you want to allow the following program to install software on this computer?, select Yes.
You may receive a Pop up message that "Windows protected your PC" because the app is unrecognized.
Select the More info link to confirm that it is okay to run the installer by clicking on the "Run Anyway" button
Select Close to complete the VPN Client installation

Using a mobile device?

To install VPN on your Android, iPad, iPhone or other mobile device, please reference this Self Help Document.

Making a VPN Connection

For the best internet performance, connect to VPN only for the services you need and then disconnect when you are finished. Please reference the section below on when a VPN connection is needed.

To start a VPN connection on a Mac - open the Geneseo VPN Client application from within your Applications folder.
To start a VPN connection on a Windows PC - open the BIG-IP Edge Client application (use the Windows Search field or Circle in the bottom left of your task bar).

Since this software requires Multi-Factor Authentication (MFA), you may be prompted to log in by Microsoft with your Geneseo username and password.
The software should automatically connect to the VPN server (if not, click on the Connect button) and you can then access the services that require on-campus access.
When you're done using the service, it is best to disconnect from the VPN as described below:
1. macOS
  1. Click on the shield-shaped VPN icon in the menu bar at the top of your screen
  2. Select Turn VPN Off
2. Windows
  1. Click on the gray and black VPN icon that looks like an ethernet port on the Windows taskbar
  2. Select the Disconnect button

For Windows computers, to keep the VPN icon in the taskbar for easy access, when you do a search for "BIG-IP Edge Client", when it comes up in the search list, right click on it and select "Pin to taskbar".

For Macs - to keep the VPN icon in your Dock, drag the Geneseo VPN Client from your Applications folder to your Dock to create a shortcut.

More Info

What is VPN?

At SUNY Geneseo, many information services can be used anywhere, but some are restricted to on-campus access, such as file servers, databases, websites, and privileged applications. Anyone who needs to use these campus-only services can either physically travel to the campus or connect remotely through a virtual private network (VPN). A VPN provides a secure, encrypted connection from an off-campus computer or device to Geneseo's on-campus network.

When do I need to use VPN?

The following list is a sample of Geneseo services and systems that require a VPN connection from off campus:

Appworx
Banner Admin Pages
EMS desktop client
Files server - including in/out boxes and personal, departmental, and project spaces
Library databases
Printing to a campus networked printer
Software licensed by the campus (ArcGIS Desktop, Mathcad, MATLAB, Minitab, Spartan, SPSS, Vectorworks)
Xtender

Troubleshooting

macOS 13 (Ventura) ERROR

This information is only relevant for Apple computers running macOS 13 (Ventura), which was released by Apple on 24 Oct 2022, and are attempting to use the Geneseo VPN Client on that OS version.
Attempting to open the Geneseo VPN Client on macOS Ventura will result in a warning message (pictured below) about the application being damaged and that it should be moved to the Trash.
The Geneseo VPN Client does not need to be moved to the Trash. The steps in this guide outline how the app can still be used on macOS Ventura despite this pop-up seemingly blocking access:

Windows Stuck "Initializing"

If the Windows Big-IP Edge Client is stuck "Initializing" there may be an issue with the "WAN Miniport (IP)" device that was created during installation. To correct this issue you can uninstall/reinstall the WAN Miniport and then reboot the computer. You can follow this guide: https://support.f5.com/csp/article/K10445740#Miniport_update

Windows - Connection Fails Successful Install

If the connection fails after a successful install, verify that the "Remote Access Connection Manager" service is started and running. To do this press the windows key to open search and then type "services.msc" without the quotes and press enter. Scroll down the list of services until you find it, start the service and retry the VPN connection.

Page:

Cloudflare WARP Client Setup
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Resources for Working from an Alternate Location
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Virtual Private Networking (VPN)
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VPN For Mobile Devices

Still Need Help?

Ask CIT! Call (585-245-5588), email, chat, or submit a request and we'll be happy to assist you.

Install the VPN Client

On Campus installation for Campus Owned Devices (faculty/staff)

Macs

Windows

Table of Contents

Off Campus installation on both College Owned Devices and Personal Devices (students, faculty, and staff)

macOS

Windows

Making a VPN Connection

More Info

What is VPN?

When do I need to use VPN?

Troubleshooting

macOS 13 (Ventura) ERROR

Windows Stuck "Initializing"

Windows - Connection Fails Successful Install

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Still Need Help?

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