Clearing the Cache and Cookies from a web browser an important first-step for almost any troubleshooting for internet browsing.

The cache is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Cookies are pieces of data that store your session information on each website you visit, including if you are signed in to that site. Clearing Cache and Cookies is a way to ensure website issues you may come across are not caused by stale data in your browser.

If you clear your cookies, you will need to sign in again to all the sites you were signed in to. If you want to test to see if clearing your cache will help, try opening the site you are having issues with in an Incognito or Private browsing window.

Keyboard Shortcut for Most Browsers

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (MacOS) simultaneously on the keyboard to open the appropriate window.

IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

Browser Directions

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Click the Tools menu (three vertical dots in the upper-right corner).
Select History.
Select Delete Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Delete Data.
If on a Windows computer, close and re-open Chrome to save your changes. If on a Mac, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

Click on the Tools bar.
Click on Options (older versions) or Settings (newer versions)
On the menu to the left, select Privacy & Security.
Under the Cookies and Site Data option, click the "Clear Data..." button.
Select Cookies and site data and Temporary cached files and pages then hit Clear.
If on a Windows computer, close and re-open Firefox to save your changes. If on a Mac, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

Click on Safari on the top menu bar.
Click Preferences.
Click the Privacy tab.
Click Manage Website Data...
Click Remove All.
Click Remove Now.
Go to the Safari menu on the top menu bar.
Select Quit to close Safari and save your changes.

Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
Click Privacy, search, and services on the left-side menu.
Under the section Clear browsing data, Click Choose what to clear.
Select Cookies and other site data and Cached images and files.
Click Clear Now.
Close Microsoft Edge completely for your changes to take effect.

Go to the Settings app on your device.
Scroll down to the Apps menu.
Scroll down and Select Safari.
Scroll down History and Website Data.
Select Clear History and Website Data.
Select the timeframe and profiles you would like to clear history and data, Select Clear History.

CIT Self Help

Clear Cache and Cookies in your Web Browser

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Keyboard Shortcut for Most Browsers

Browser Directions

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