To: Employee’s home email address, Account Manager(s) for department (maintained by CIT), and Supervisor as recorded in Human Resources.

Date: When* our system creates a new account

*This date is based on information from Human Resources. Human Resources data is updated once each day at 7am; new accounts are created hourly.

Subject: New Geneseo Account Information for FirstName LastName

Body

Dear %givenName%,

Welcome to Geneseo! This user account has been created and assigned to <b>%displayName%</b>. It is a violation of our acceptable use policy for anyone other than %displayName% to sign into or claim this account.

Basic access to departmental file shares and software licensing is handled automatically (see our list of services).
Please submit a request to CIT using our access request form if additional permissions for specific resources like Banner are needed. You are responsible for all action taken on this account.
For further information, refer to SUNY Geneseo Policies. Access to Brightspace, printing permissions, and online directory information may take up to 24 hours to be available. Please note that it may take 3-4 days for new employees to be added to campus email lists.

Your Username is: %mail%
Your claim code is: %idautoPersonClaimCode%
Your email address is: %mail%

You must claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at Claiming your Geneseo Account or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

Multi-factor authentication is required for all faculty & staff accounts. Some resources of interest to new users are:
Information for new employees - A list of services, facilities, teaching tools, software, and training resources.
CIT Google Apps @ Geneseo Documentation - Geneseo uses Google Apps for email (Gmail), calendaring (Google Calendar), and shared documents (Google Drive).
CIT Self-Help Documentation - Repository of guides and documentation for accessing our services.

Sincerely,

Geneseo Computing & Information Technology (CIT)

To: The student's application email address 

Date/Time: Within approximately 2 hours after deposit is paid in the Slate system or they are entered as a quick admit.

Subject: Geneseo Account

Body

Dear FirstName,

Welcome to Geneseo! We have created a new Geneseo account for you. This account gives you access to a variety of resources including email, online course materials, printing services, software like Microsoft Office, and more. Accounts remain active for as long as you are a registered student at Geneseo. Please note that all future email correspondence will be sent to your Geneseo email address. You should begin monitoring the account today!

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2
Your email address is: yjk7@geneseo.edu

You must claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at https://go.geneseo.edu/claimhelp or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

We wish you every success during your time at Geneseo. 

Sincerely,

Geneseo Computing & Information Technology (CIT)

To: The student's application email address 

Date/Time: When selected for admission as transfer

Subject: Geneseo Account

Body

Dear FirstName,

Welcome to Geneseo! We have created a new Geneseo account for you. This account gives you access to DegreeWorks to allow you to confirm transfer credits. Accounts remain active through the start of the next semester, and will be fully provisioned for all services once you are a registered student.

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2

You must claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at https://go.geneseo.edu/claimhelp  or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

We wish you every success during your time at Geneseo. 

Sincerely,

Geneseo Computing & Information Technology (CIT)

To: The student's application email address 

Date/Time: When selected for admission as a transfer

Subject: Geneseo Account Enabled

Body

Dear FirstName,

Welcome to Geneseo! We have enabled your previous Geneseo account for you. This account gives you access to DegreeWorks to allow you to confirm transfer credits. Accounts remain active through the start of the next semester, and will be fully provisioned for all services once you are a registered student.

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2

You must claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at https://go.geneseo.edu/claimhelp  or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

We wish you every success during your time at Geneseo. 

Sincerely,

Geneseo Computing & Information Technology (CIT)

To: The student's application email address 

Date/Time: Within approximately 2 hours after deposit is paid in the Slate system or they are entered as a quick admit.

Subject: Geneseo Account Updated

Body

Dear FirstName,

Your Geneseo account is now fully provisioned. This account gives you access to a variety of resources including email, online course materials, printing services, software like Microsoft Office, and more. Accounts remain active for as long as you are a registered student at Geneseo. Please note that all future email correspondence will be sent to your Geneseo email address. You should begin monitoring the account today!

Your Username is: yjk7@geneseo.edu
Your email address is: yjk7@geneseo.edu

For additional help with your Geneseo account, see our self help at CIT Self Help or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

We wish you every success during your time at Geneseo. 

Sincerely,

Geneseo Computing & Information Technology (CIT)

When is it sent? This is sent when a customer requests a new claim code using go.geneseo.edu/claim either because they lost their old claim code or it has expired.

To:

Students: The student's application email address 
Faculty/Staff: Account Manager(s) for department (maintained by CIT) and Supervisor as recorded in Human Resources.

Subject

New Claim Code for Geneseo Account

Body

A new claim code has been generated for your Geneseo account. Your old claim code will no longer work.

Your Username is: yjk7@geneseo.edu
Your claim code is: F6TY-PK87-TVS2
Your email address is: yjk7@geneseo.edu

You can claim your account by visiting https://go.geneseo.edu/claim

For additional help with claiming your Geneseo account, see our self help at https://go.geneseo.edu/claimhelp or contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

Sincerely,

Geneseo Computing & Information Technology Department (CIT)

When is it sent? When a student comes off the feed

To: Student's Geneseo email address

Subject

Geneseo Account Disabling Scheduled

Body

Dear <FIRSTNAME>,

An automated process has selected your account <EMAILADDRESS> to be disabled. Your account will be put in a limited access state on <DATE> and disabled on <DATE>. Limited access accounts maintain access to email, Google Drive, Canvas, and a few other services.

You are responsible for saving any email or files from your account. We will not recover individual files or email after your account has been disabled and we cannot restore your account.

Only currently registered students, students on an approved leave, and Geneseo Study Abroad students are eligible to maintain a Geneseo account. Your account will be restored if you register for another Geneseo course.

We do not have a record of you registering for classes or taking a leave of absence during this semester or next semester. If you are concerned this notice is phishing please note that we have not asked for your password nor do we link to anything requesting your password. For more information about phishing check out our phishing resources.

Please see our self help document Support for Outgoing Students. To receive commencement information after your Geneseo account is deactivated you must update your Home Email in Knightweb.

If we are in error in selecting your account for deletion, please reply to this message immediately.

Please update your contact information with the Office of Alumni Relations to receive important information about events near you and to stay in touch with your alma mater!

For questions on how to migrate your account information, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

When is it sent? When a transfer admit comes off the feed

To: The student's application email address

Subject

Geneseo Account Disabling Scheduled

Body

Dear <FIRSTNAME>,

An automated process has selected your account <EMAILADDRESS> to be disabled. Your account will be disabled on <DATE>.

Only currently registered students, students on an approved leave, and Geneseo Study Abroad students are eligible to maintain a Geneseo account. Your account will be restored if you register for a Geneseo course.

We do not have a record of you registering for classes or taking a leave of absence during this semester or next semester. If you are concerned this notice is phishing please note that we have not asked for your password nor do we link to anything requesting your password. For more information about phishing check out our phishing resources.

If we are in error in selecting your account for deletion, please reply to this message immediately.

For questions about your account status, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

When is it sent? When an employee comes off the feed from HR (and is not marked as retired)

Creates JIRA Issue with: Employee's email, Supervisor's email, Department Account Managers

Subject

Geneseo Computing Account Eligibility Change for <DISPLAYNAME> <EMAILADDRESS>

Body

We have been informed that <DISPLAYNAME> no longer has an active employment commitment at the college, impacting their account eligibility. Common causes for this are:

• This person is an adjunct, and their current active commitment end date has arrived.

• This person is a 10-month employee, and their 2-month break has arrived.

• This person has separated from the college.

Our Account Eligibility page describes what happens when a Geneseo employee account loses its eligibility:

1. The account <EMAILADDRESS> is scheduled to transition to a courtesy account in 2 weeks on <DATE>. Courtesy accounts maintain access to Google services (Gmail, Drive, Docs), Canvas, and a few other services. Please refer to a more complete list of services.

   1. When <EMAILADDRESS> transitions to a courtesy account, they will be removed from the following Active Directory groups:
      <LISTOFGROUPS>

2. The account <EMAILADDRESS> is scheduled to be disabled on <DATE>.

Adjuncts and some other account types who frequently return but rarely have a 12-month commitment may keep their courtesy account for one year after their last work date, reflected in the "scheduled to be disabled" date above. When a courtesy or disabled account begins a new active employment commitment, it is automatically transitioned back to a full account, usually within 24 hours.

If this is an error, please respond to this as soon as possible. Department heads and account managers can request a delay in these scheduled changes by responding with a justification for the extension and when they expect the person to have an active commitment again.

If this person has separated from the college, please see Considerations for Employee Separation. Please also review the following, which may need your attention:

• Please let us know who should take over ownership of these Active Directory groups that <EMAILADDRESS> owns:
  <LISTOFGROUPS>

• Please let us know who should take over management of these Active Directory accounts that <EMAILADDRESS> manages:
  <LISTOFACCOUNTS>

Craig Moscicki
Director, Systems & Identity and Access Management

When is it sent? When the AuditInactiveAccounts ActionSet finds no login activity for 12 months for the specified account

To: Account's Geneseo email

Subject

Your Geneseo Account Status

Body

Dear <givenName>,

According to our records, your <mail> account has not been accessed for at least 12 months. As per our Account Eligibility guidelines, your account is now scheduled to be disabled on <DATE>. If you believe this is in error please respond to this email.

If you believe this message is phishing you can always compare it to our official account communications in the SUNY Geneseo wiki.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

When is it sent? All limited accounts are notified their account is being disabled at 4 weeks, 2 weeks, 3 days, 1 day.

To: Geneseo mail address for the account

Subject

Account Disable Reminder

Body

Dear <FIRSTNAME>,

The account <EMAILADDRESS> will be disabled on <DATE>.

If you believe this is in error please respond to this email.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

When is it sent? Account back on the feed. Moved back to full account. Will no longer be deleted.

To: Geneseo mail address for the account

Subject

Geneseo Account Status

Body

Dear <FIRSTNAME>,

We are writing to inform you that the scheduled disabling of your account <EMAILADDRESS> has been cancelled.

You do not need to take any further action. Have a great day.

Best regards,

Craig Moscicki
Director, Systems & Identity and Access Management
Computing & Information Technology
SUNY Geneseo
585-245-5588

When is it sent? When an employee changes to a new department

Creates JIRA Issue with: Employee's email, Supervisor's email, Department Account Managers

Subject

<mail> Department Change

Body

We have been informed that %displayName% has moved from %oldDept% to %newDept%. Some rights and privileges that are automatically assigned by department have been changed, such as departmental file spaces. You will keep permissions related to your old department for 30 days, at which point they will be automatically removed. If further rights are needed in your new role, please submit the appropriate request for each service required such as [telephone service request|https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/29/create/160%5D and [access change requests|https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/30/create/165%5D for services such as Banner, Knightweb, Navigate, Degreeworks, and Argos.