Geneseo Account Log-In Issues

 

Are you having difficulty signing into a service using your Geneseo account? If so, read on.

What is my Geneseo Account?

All Geneseo students (degree-seeking or non-matriculated) and Geneseo employees are provided with an account used to access various services (e.g. email, campus wireless network, campus computers, my.geneseo.edu, learning management systems, student information systems, etc.). Students receive communications from the college to set up their account, following the account setup process will provide the student with their Geneseo email address and instructions for initially signing in and setting a password.  Employees will receive their account information and instructions from the college to their personal email address or from their hiring department.

If your Geneseo email address is smith@geneseo.edu, then your username is smith.

Being Prompted for "More information required" When Logging In?

Sign Up for Self-Service Password Reset (SSPR)

This issue occurs if you have not yet signed up for SSPR with your Geneseo account. In order to properly authenticate with your Geneseo to access services or use features such as password reset, you should sign up for SSPR by going to the following link: https://aka.ms/ssprsetup. You can find more details by visiting Self Service Password Reset Configuration or viewing documentation from Microsoft about this feature. 

Receiving a CAS Error When Trying to Log In? 

  1. Sign out of CAS for all Geneseo services by visiting: auth.geneseo.edu/logout

  2. Clear Cache and Cookies in your Web Browser

  3. Close and reopen your web browser.

  4. Try signing in again to the service you want to use.

Still Unable to Sign In to Your Account?

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