Voicemail: How to Change Greetings

Owned by Enrico Coloccia
Last updated: Jul 25, 2023 by Rose Mournighan
2 min read



There are up to four personal greetings can be enabled on your voicemail.

Before You Start

 The types of available greetings are:

  • Standard Greeting: Plays 24/7 unless an Alternate, Busy, and/or Internal greeting is enabled

  • Alternate Greeting: Enable to play during a specific temporary time period (e.g. vacation)

  • Busy Greeting: Enable to play when you are on your phone

  • Internal Greeting: When enabled, only on campus callers will hear this greeting when your phone is not answered

Do NOT use  Holiday  and  Closed  greetings, they are not programmed and will not play properly



Steps

  1. Connect to the voicemail system:

    1. From your office phone, dial 5999. 

      1. Enter your PIN followed by the pound (#) key.

    2. If you share a phone line, dial 5999. 

      1. Enter your ID (mailbox number) followed by the pound (#) key. 

      2. Enter your PIN followed by the pound (#) key.

    3. From another phone on campus, dial 5999 and press the pound (#) key. 

      1. At the sound of the first prompt, press the pound (#) key. 

      2. At the sound of the second prompt, press the pound (#) key again. 

      3. Enter your ID (mailbox number) followed by the pound (#) key. 

      4. Enter your PIN followed by the pound (#) key.

    4. From off campus, dial 585-245-5999. 

      1. At the sound of the prompt, press the pound (#) key. 

      2. Enter your ID (mailbox number) followed by the pound (#) key. 

      3. Enter your PIN followed by the pound (#) key.

     

  2. Access the Greetings Queue

    1. Press 4 for Setup Options, then press 1 to change your greetings.

    2. The system will play your recorded Standard Greeting. Press 1 to rerecord your Standard Greeting. 

    3. Follow the prompts to save your changes.

  3. Press 2 to record an Alternate Greeting. 

    1. The system will ask if you want to set an end date for playing your Alternate Greeting. Press 1 and follow the prompts to select the number of days.

    2. The system will ask you to enter the time to end the Alternate greeting. Enter the time in hh:mm format (e.g. 08:00) followed by the pound (#) key. The system will confirm the end date and time.

    3. The system will play your recorded Alternate Greeting. Press 1 to rerecord this greeting or follow the prompts to save your changes.

    4. The Alternate Greeting will play until the end date and time, at which point the Standard Greeting will resume playing.

  4. Press 3 to record Busy or Internal Greetings. (Remember to ignore Holiday and Closed). 

    1. Listen carefully and follow all prompts to record and save these greetings.

  5. To exit the system, simply hang up.

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