How to Change Your Account Password
How do I change my password?
I’ve just gotten my Geneseo account
Whether you are brand new to Geneseo or returning after a time away, you will set your account’s password the first time during the account claim process. See Claiming your Geneseo Account and Troubleshooting for more information.
I only have my personal computer
This is the recommended method for students to change their password.
These instructions assume you know your current Geneseo password. If you do not know your password, use the Reset / Recover a Forgotten Password Self Help guide instead to reset your password.
Login to My Sign-Ins
Enter the new password you want in the New password field of the box that appears
Re-enter the password in the Confirm new password field
Click the Submit button to complete the password change process
I have a computer given to me by the college
This section primarily applies to employees of the college.
See the Self Help guide Password Changing from a College-Provided Computer for instructions on changing your password on the computer provided to you by the college.
If the above options won't work because you forgot your password
New Students, who do not know their password
Make sure to review the I’ve just gotten my Geneseo account section above
If you’ve gone through the account claim process already, contact the CIT HelpDesk at (585) 245-5588 or submit a request.
Existing account holders
Go to https://aka.ms/sspr
Make sure to enter in your full Geneseo email address
Follow the on screen prompts to complete the password reset process
For additional details and a walkthrough, visit Reset / Recover a Forgotten Password
Selecting a new Password
If you are enrolled in MFA, your passwords must meet the following requirements:
Your new password must contain at least 10 characters
Your new password must not contain your username
Your new password must not contain any parts of your full name
Your new password must not contain 'Geneseo' or 'Knights'
Your new password must not match any of your previous 25 passwords
Your new password must not match any weak or compromised passwords identified by Microsoft
Accounts not enrolled in MFA have similar requirements as above, but also:
Your new password must contain at least 10 characters
Your password must be complex, which means 3 of the following:
At least one uppercase character
At least one lowercase character
At least one number
At least one punctuation character, like
! @ # $ % ^
Updating Saved Passwords
When you change or reset your Geneseo password, you may need to update your devices and software with that new password.
Some devices and software will automatically prompt you to update your new password, others may require you to manually update the password or setup the account again.
Brightspace Pulse App
Geneseo Mobile App
Email client (Mail, Gmail, Thunderbird, Outlook)
macOS Keychain (See below)
Smart Phone (Apple, Android, etc.)
Tablets (iPad, etc.)
Web browsers (Edge, Chrome, Firefox, Safari)
Wireless network connection
VPN connection
Special Instructions for Updating your macOS Keychain
These instructions apply only to apply to macOS devices that are not provided by the College for use as your primary work computer
Follow these instructions to ensure that your Mac will continue to access Geneseo's wireless network (eduroam).
Navigate to the Applications → Utilities folder and open "Keychain Access"
In the left-hand navigation pane, select 'All Items' under 'Category'.
Find the entry for "eduroam" (it's the wireless network you should be connecting to) and delete the entry.
Now turn your wireless connection off and on again. It should now ask for an updated password.
Enter your new Geneseo password and you should now have access to the wireless network again.