Windows 10 Steps

1. Click on the Wireless icon in the lower right corner of the screen.
   
   

   Open

   

2. You should now be presented with a list of available wireless networks. Select the eduroam network.
   
   

   Open

   

3. Now click on the Connect button. You may also want to select Connect automatically to remember this network for the future.
   
   

4. Click or tap Connect to access the network. When prompted, enter your Geneseo email address and Password, such as abc0@geneseo.edu.

5. Select Connect, and your computer will connect to the Geneseo network.

Windows 11 Steps

1. Click on the Wireless icon in the lower right corner of the screen.

2. Click on the Arrow next to the Wireless icon to see the list of wireless networks.

3. You should now be presented with a list of available wireless networks. Select the eduroam network.

4. Now click on the Connect button. You may also want to select Connect automatically to remember this network for the future.

5. Click or tap Connect to access the network. When prompted, enter your Geneseo email address and Password, such as abc0@geneseo.edu.

6. Select Connect, and your computer will connect to the Geneseo network.

Troubleshooting: 

If you are having difficulties removing the wireless profile, clearing all settings related to eduroam and starting over may be helpful.  The easiest way to do this is the following.

1. Press "Windows key + r" to open a run dialog box
   
   

2. Type "cmd" and press enter.
   
   

3. Paste in the following command:

   netsh wlan delete profile name="eduroam"

4. Now the profile has been deleted, and you can start over. 

If you still cannot connect to the eduroam network, please follow these steps to ensure your wireless driver is up-to-date.

1. Upgrade your version of Windows to the most recent release. This can be done within Windows Update.

   1. Windows 10 should be version 22H2 or later

   2. Window 11 should be version 23H2 or later

2. Download and install the newest wireless network card drivers from the network manufacturer’s website, not from within Windows Update. 

   1. Determine the make and model of the network card by finding it in the Network Adapters folder inside the Device Manager, for example, Intel AX210.

   2. Search Google for that exact make and model to download an updated driver. For example, Intel AX210 Windows 10 driver

   3. Download and install the new driver.

   4. Reboot.
      
      

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