Issue

Phones can become lost, stolen, damaged, or will eventually be replaced. Please set up backup options ahead of time as a contingency plan. You can pick as many or as few options as you'd like. We encourage you to pick more than one, if possible.

Environment

• Microsoft Multifactor Authentication (MFA)

Resolution

Setup Backup/Account Recovery in the Authenticator App

1. Back up and recover account credentials in the Authenticator app

This article applies to iOS devices running version 5.7.0 or later and Android devices running version 6.6.0 or later.

The Microsoft Authenticator app backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. You can then use the app to recover your information on a new device, potentially avoiding getting locked out of your SUNY Geneseo account.

Add Your Phone Number

1. Visit https://mysignins.microsoft.com/security-info

2. Select + Add sign-in method

3. Choose Alternate Phone 

4. Select Add

5. Enter your phone number and select Next

6. You will receive a call to confirm the number you entered is correct. 

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