GETTING a new phone with the same phone number.

1. Login to my.geneseo.edu, click on your initials in the upper right corner, and select "Manage Security Info". 

2. From Security Info click “+ Add sign-in method” and choose email or office phone. For more information, visit Microsoft Support.

HAVE a new phone with the same phone number.

1. Re-download the Microsoft Authenticator app from the App Store or Google Play Store.

2. If you previously selected backup options, reactivate the Microsoft Authenticator app on your new phone. You will be prompted to verify your identity through call or text.

3. If you have not selected MFA backup options, you will need to enroll your new device. Follow these MFA enrollment instructions or submit a Get Help ticket through Penn State’s IT Help Portal.

Getting or having a new phone with a DIFFERENT phone number.

1. If you CAN access your old device and it is still enrolled, you can manage your MFA settings and add a sign-in method.

2. If you CANNOT access your device, you will need to enroll your new phone with these Multi-Factor Authentication (MFA) Management.

Related articles

• Page:
  Geneseo Account Help Signing in
• Page:
  Getting a New Mobile Phone?
• Page:
  Installing (MFA) Multi-Factor Authentication Management
• Page:
  MFA Backup/Account Recovery
• Page:
  MFA for International Travel
• Page:
  MFA: Reactivation
• Page:
  Microsoft 365 Passwordless Authentication
• Page:
  Mobile Devices at Geneseo
• Page:
  Reset / Recover a Forgotten Password