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Installing the Pharos Secure Printer

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This article is intended for users who are installing the Pharos Secure Print client on their personal computing devices. College-owned Windows and macOS devices should have the Pharos Secure Printer already installed. If you do not see the Pharos Secure Printer, follow the instructions below to manually install it.

Windows Installation Instructions

  1. Download the Pharos_Win_7.36.16.100.zip file from software.geneseo.edu

  2. Fully extract or unzip the downloaded zip file.

  3. Open the extracted PharosSecure_Win_7.36.16.100 folder.

  4. Double-click the PrintScoutInstaller.exe file to begin installation.

    1. Do not move the Setup.ini or CustomerSecret.dat files beforehand.

  5. Step through the on-screen prompts, accepting all defaults, to complete installation.

 Click here to expand...

macOS Installation Instructions

If you are installing Pharos Secure Release for the first time, you can proceed immediately to the installation steps below.

If you are upgrading to Pharos Secure Release 2.24.6.100 from a previous version, you must first uninstall the old version. To do this, navigate to /Library/Application Support/Pharos/PrintScout, then double-click Uninstall.app and follow on-screen instructions. Once complete, you can proceed to the installation steps below.

  1. Download the PharosSecureRelease-2.24.6.100.zip file from software.geneseo.edu

  2. Double-click the PharosSecureRelease-2.24.6.100.zip file to unzip its contents.

  3. Open the PharosSecureRelease-2.24.6.100 folder after it has unzipped.

  4. Double-click the MacPrintScoutInstaller.pkg file to begin installation.

    1. Do not move the InstallConfig.ini or PrinterDriver.tar files beforehand.

  5. Step through the on-screen prompts, accepting all defaults, to complete installation

Linux Installation Instructions

CIT does not support Linux operating systems and cannot assist with troubleshooting installation and(or) printing issues on a Linux device.

Only the following Linux versions are supported by Pharos:

  • Ubuntu 18.04 (64-bit), Ubuntu 20.04 (64-bit), Ubuntu 22.04 (will be available the end of September)

  • Red Hat 8 (64-bit)

The Linux print scout is limited compared to the Windows and macOS scouts. It only installs a print queue called Secure-Printer. It does not install the Pharos Secure Release application or the Setup Guide. In order to view your submitted jobs, you will need to use the Secure Release mobile application, use a Windows or macOS computer to check the Pharos Secure Release application, or you can view your jobs after authenticating at a Pharos Toshiba printer. 

  1. Download the SUNYGeneseo_LinuxPrintScout.zip file from software.geneseo.edu

  2. Open the SUNYGeneseo_LinuxPrintScout folder after it has unzipped

  3. For Ubuntu Linux, run the following command:

    1. dpkg -i openid-print-scout_2.1.0_amd64.deb

  4. For Red Hat Linux, run the following command:

    1. rpm -i openid-print-scout_2.1.0_amd64.rpm

  5. A printer called Secure-Printer should now be installed and available for use

Troubleshooting

If you accidentally delete the Pharos Secure Printer after it had been previously installed or if the printer is missing, please restart your computer and login. After a few moments, the printer should recreate itself. 

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