Checking Supplies Status on Pharos Printers
Pharos does not pop up alerts if a printer runs out of paper, or toner, or is in an error state. If you are unable to print, these would need to be checked manually to rule out a problem.
Please follow these steps to check these:
Tap your Geneseo ID card or Key Fob on the printer’s “ID Card” sticker or log in with your Passcode
Press More Device Functions
Press Job Status
Press the Toner and Supply Tabs to confirm the printer has paper and toner.
If you can confirm the printer has paper and toner, but still cannot print, please reach out to the CIT HelpDesk at 585-245-5588.
Supplies
Paper
Paper can be acquired by emailing or calling the Office of Procurement and Property Control Services. Only white copy paper is covered by the central campus printing budget. All other paper orders will require departmental funds.
Toner, Staples, Waste Toner Containers, and Used Toner Recycling
Other than Toner, all other supplies require a call to Toshiba to be ordered. The toner is set up to automatically ship a new toner when needed. More information is in the Toner section below. Here are the steps to call Toshiba:
Call 1-877-855-1344
Follow the prompts for supplies and services.
Ask the representative for the desired item: toner, waste toner container, recycling box, or staples.
Provide the serial number of your Printer to the customer service representative. The serial number can be found on a label located on the front of the device, next to the phone number listed in step 1.
Your supplies should be delivered in 2-3 business days.
If there is an urgent need Toshiba can provide overnight delivery
Toner
Auto Toner Replenishment
All Toshiba Printers are configured to automatically order replacement toner cartridges when a toner cartridge on a device runs low. When each Toshiba Printer has approximately one week of toner left an alert is automatically sent to the Supply Team at Toshiba.
When you receive this toner replacement, please install it in the printer immediately. Doing this will ensure you have minimal downtime. If you do not receive your cartridge promptly, you must call Toshiba at the number listed below to resolve the shipping issue. If you continue to have concerns regarding your Auto Toner Replenishment, contact the CIT HelpDesk at 585-245-5588 to submit a Jira request for assistance.
Staples
Staples are not included in our service and supplies contract with Toshiba. You will need to contact Toshiba and order replacement staples.
Waste Toner Container
Waste toner containers can be picked up from the SUNY Geneseo Duplicating Center in Welles 13. If you need to pick up a waste toner container before the Duplicating Center opens, please contact Procurement & Property Control Services at (585) 245-5100.
Copier Model | Waste Toner Container Model |
|---|---|
e-STUDIO 3005AC | TB-FC505 |
e-STUDIO 5506AC | TB-FC55 |
Used Toner Recycling
Used toner cartridges can be dropped off at the SUNY Geneseo Duplicating Center in Welles 13. The user toner needs to be placed inside the Used Toner Box without the original shipping box (just the cartridge). If used toner cartridges are placed in the box with their original shipping box, the Duplicating Center will not be able to recycle the used toner cartridge.
Support
If your printer has an issue or is making a sound that you are unsure of you can call Toshiba to send a technician out to fix the printer. Here are the steps to call Toshiba:
Call 1-877-855-1344
Follow the prompts for supplies and services.
Describe the issue with your printer and Ask the representative to send out a Technician to take a look at it.
Provide the serial number of your MFD to the customer service representative. The serial number can be found on a label located on the front of the device, next to the phone number listed in step 1.
A Technician should take a look at your printer within 2-3 business days.
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