...
If you can confirm the printer has paper and toner, but still cannot print, please reach out to the CIT HelpDesk at 585-245-5588.
I printed a PDF and when I authenticate at a printer, the document doesn’t show up to be released
If you are having a hard time printing a PDF (most issues occur on Apple computers) where the print job is not showing up when you authenticate at any printer, please try the following steps:
When printing the document, select "Microsoft Print to PDF" as the printer for Windows or select "PDF" in the bottom menu for Mac and save the file
Open the file you saved from step 1, in which the process "flattens" the PDF and makes it easier for Pharos Web Print to read
Printing this new file should now work
...
You may also be able to use Microsoft Word to open a PDF. A copy of the PDF will be converted into a Word document and then it can be printed.
If the newly saved file, when printed is still is not listed when you authenticate at the printer, please reach out to the CIT HelpDesk at 585-245-5588
...