Clearing the Cache and Cookies from a web browser an important first-step for almost any troubleshooting for internet browsing.
The cache is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Cookies are pieces of data that store your session information on each website you visit, including if you are signed in to that site. Clearing Cache and Cookies is a way to ensure website issues you may come across are not caused by stale data in your browser.
Info
If you clear your cookies, you will need to sign in again to all the sites you were signed in to.
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If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, pressCtrl+Shift+Deletepress Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (MacOS) simultaneously on the keyboard to open the appropriate window.
IMPORTANT:Be Be sure and close/quit the browser and restart it after clearing the cache and cookies.
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Google Chrome
Click the Tools menu (three dotted lines in the upper-right corner).
Select History.
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Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data. Image Modified
If on a Windows computer, close and re-open Chrome to save your changes. If on a Mac, go to
the
the Chrome
menu
menu on the top menu bar and
select
select Quit
for
for the changes to take effect.
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title
Mozilla Firefox
Click on
the
the Tools bar.
Click
on
on Options (older versions) or Settings (newer versions)
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On the menu to the left, select Privacy & Security.
Under
the
the Cookies and Site Data
option
option, click the "Clear Data..." button. Image Modified
Select only the two options and hit clear now. Image Modified
If on a Windows computer, close and re-open Firefox to save your changes. If on a Mac, go to
the
the Firefox
menu
menu on the top menu bar and
select
select Quit
for
for the changes to take effect.
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title
Safari for MacOS
Click
on
on Safari
on
on the top menu bar.
Click
Click Preferences.Image Modified
Click
the
the Privacy
tab
tab.
Click
Click Manage Website Data... Image Modified
Click
Click Remove All.
Click
Click Remove Now.
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Go to
the
the Safari
menu
menu on the top menu bar.
Select
Select Quit
to
to close Safari and save your changes.
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title
Microsoft Edge
Click the Tools menu (three dotted lines in the upper-right corner), and open
the
the Settings
menu
menu. Image Modified
Click
Click Privacy, search, and services
on
on the left-side menu.
Under the
section
section Clear browsing data,
Click
Click Choose what to clear.
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Select
Select Cookies and other site data
and
and Cached images and files.
Click
Click Clear Now.
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Close Microsoft Edge completely for your changes to take effect.
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title
Internet Explorer for Windows
Click on
the
the Settings menu
in
in the upper-right corner.
Click
Click Internet options. Image Modified
Under
theGeneral
the General tab on the upper-left-hand side, scroll down
to
to Browsing history.
Select
Select Delete... Image Modified
Check
the
the Temporary Internet files and website files,Cookies and website data,History,
and
and Download History
boxes
boxes.
Select
Select Delete.
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Close Internet Explorer and reopen it for changes to take effect.
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title
Safari for iOS
Go to the Settings app on your device.
Scroll down to the Safari menu.
Scroll down and select Clear History and Website Data.
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A pop-up will come up verifying that you want to clear the History and Data. Select Clear History and Data.
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The button for Clear History and Website Data will turn gray when cache and cookies have been successfully cleared.
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title
Google Chrome on iOS
Open Google Chrome on your iOS device.
Click on the menu toolbar in the bottom right corner.
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Select Privacy.
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Select Cookies, Site Data, and Cached Images and Files. At the top, set the Time Rangeset to All Time.
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Click Clear Browsing Data at the bottom of the screen.
Then confirm by clicking Clear Browsing Data again.
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title
Google Chrome on Android
Open Google Chrome on your Android device.
Click on the 3 dots menu in the address bar and select Settings.
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Select Privacy and security.
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Click Clear Browsing Data at the top of the screen.
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Select Cookies, Site Data, and Cached Images and Files. At the top, set the Time Rangeset to All Time.
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Then confirm by clicking Clear Data.
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title
Firefox on Android
Open Firefox. Click the 3 dots menu
Scroll down to select
Settings
Settings. Image Modified
In settings, scroll down to Privacy and Security and select Delete browsing data.
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Check the appropriate categories and click Delete browsing data.
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