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Clearing the Cache and Cookies from a web browser an important first-step for almost any troubleshooting for internet browsing. |
The cache is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Cookies are pieces of data that store your session information on each website you visit, including if you are signed in to that site. Clearing Cache and Cookies is a way to ensure website issues you may come across are not caused by stale data in your browser.
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If you clear your cookies, you will need to sign in again to all the sites you were signed in to. If you want to test to see if clearing your cache will help, try opening the site you are having issues with in an Incognito or Private browsing window. |
Keyboard Shortcut for Most Browsers
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Click on the Tools bar. Click on Options (older versions) or Settings (newer versions)
 On the menu to the left, select Privacy & Security. Under the Cookies and Site Data option, click the "Clear Data..." button.
 Select only the two options and hit clear now.
 If on a Windows computer, close and re-open Firefox to save your changes. If on a Mac, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.
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Click on Safari on the top menu bar. Click Preferences. Click the Privacy tab. Click Manage Website Data...
 Click Remove All. Click Remove Now.
 Go to the Safari menu on the top menu bar. Select Quit to close Safari and save your changes.
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Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
 Click Privacy, search, and services on the left-side menu. Under the section Clear browsing data, Click Choose what to clear.
 Select Cookies and other site data and Cached images and files. Click Clear Now.
 Close Microsoft Edge completely for your changes to take effect.
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Go to the Settings app on your device. Scroll down to the Safari menu. Scroll down and select Clear History and Website Data.
 Image Removed Image AddedA pop-up will come up verifying that you want to clear the History and Data. Select Clear History and Data.
 Image Removed Image AddedThe button for Clear History and Website Data will turn gray when cache and cookies have been successfully cleared.
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| title | Google Chrome on iOS |
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Open Google Chrome on your iOS device. Click on the menu toolbar in the bottom right corner.
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 Image Removed Image AddedSelect Privacy.
 Image Removed Image AddedSelect Cookies, Site Data, and Cached Images and Files. At the top, set the Time Range set to All Time.
 Image Removed Image AddedClick Clear Browsing Data at the bottom of the screen. Then confirm by clicking Clear Browsing Data again.
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| title | Google Chrome on Android |
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Open Google Chrome on your Android device. Click on the 3 dots menu in the address bar and select Settings.
 Image Removed Image AddedSelect Privacy and security.
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Click Clear Browsing Data at the top of the screen.
 Image Removed Image AddedSelect Cookies, Site Data, and Cached Images and Files. At the top, set the Time Range set to All Time.
 Image Removed Image AddedThen confirm by clicking Clear Data.
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Open Firefox. Click the 3 dots menu Scroll down to select Settings.
 In settings, scroll down to Privacy and Security and select Delete browsing data.
 Image Removed Image AddedCheck the appropriate categories and click Delete browsing data.
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