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1. Make sure to backup your data. You can find more information at: Backing up Your Data

2. Make sure your computer has been updated fully prior to the upgrade using the following articles from Apple and Microsoft:

   1. How to update the software on your Mac

   2. How to keep your Windows computer up-to-date

3. Quit all your open applications prior to running the upgrade.

Steps

macOS

1. For macOS, Apple releases a new major version every year for free.

2. Follow these instructions from Apple on how to download and install the latest version of macOS.

Windows

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1. For Windows, in many cases you can often upgrade your computer by visiting the Microsoft Windows 10 Download website.

   If the above does not work, your Geneseo account will allow you to download and install Windows 10 Education from a partner website called On the Hub.

2. For Students, your Geneseo account will allow you to download Windows 10 Education for free from On the Hub. 

For Faculty/Staff your Geneseo account will allow you to download Windows 10 Education for a low price of $15 from On the Hub

11 Upgrade Information website.

1. For help installing Windows

   10

   11, visit Microsoft's

   Upgrade to

   Windows

   10

   11: FAQ page

   : https://support.microsoft.com/en-us/help/12435/windows-10-upgrade-faq

Troubleshooting

Upgrade is running slowly

The speed of the upgrade depends on a variety of various factors, including your internet connection, the age of the computer that's being upgraded, and the age of the OS that the computer is currently running. To prevent the upgrade from interrupting your work, we suggest starting the upgrade at the end of a workday, and making certain the upgrade is runningrunning on the computer.

The computer doesn't have enough space to perform the upgrade

If the computer does not have enough space to perform the upgrade, you will need to clear space on your hard drive. One way to preserve space on your hard drive would be to move files to a /wiki/spaces/HELP/pages/76777280. Click here to create a request for advice on how to make space on your computer to perform the upgrade server or on cloud storage.

How can I tell what OS version I'm currently running?

• How to tell what version of macOS you're currently running

• How to tell what version of Windows you're currently running

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• Security upgrades - The most important reason to upgrade systems is to patch the vulnerabilities that exist in older operating systems. Both Apple and Microsoft have changed the way they handle their older operating systems and CIT has to keep up by enforcing a new upgrade process.

• Efficiency - Both Apple and Microsoft have made the code running their operating systems smaller and more efficient. In recent years, it's become more common to have upgrades improve a computer's performance.

• New features - New operating systems come with new features which empower clients with the ability to do more with existing hardware.

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