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Excerpt
hiddentrue

Step by step guide to upgrade the operating system on school issued Mac and Windows 10 computers.

Before You Start

  1. Complete a backup of your key data.

  2. Make sure your computer has been updated fully prior to the upgrade using the following articles from Apple and Microsoft:

    1. Macs

    2. Windows

  3. Quit all your open applications.

  4. Connect to a fast and reliable internet connection, such as the eduroam wifi or the wired internet connection in your office.

  5. Connect your device to power and make sure your power cables are securely connected at both ends.

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  1. If you attempting the upgrade off campus, open a VPN connection.

  2. Open Software Center

    1. Click on the Windows Search Circle or Search Field in the lower left hand corner of the screen. (Or right-click on the Windows Logo, then click on 'Search') and type:  Software Center

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  3. Click on Software Center in the list that comes up.

  4. Select Operating Systems from the left hand column.

  5. Click Upgrade Windows 10

  6. Click the Install button.

  7. A window will pop up to confirm you are ready to upgrade. To proceed, click the Install button.

  8. After a minute you will see a progress bar as the computer updates.

    1. The upgrade process may take an hour or more.

    2. Your device may restart more than once during this process. This is normal.

    3. Once the upgrade has completed, log in to your computer and follow any onscreen prompts.

  9. Run any remaining software updates to bring your computer completely up to date.

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Info

This is for all macOS machines with version 10.15.7 and under that can support Big Sur from a hardware standpoint.

  1. Open CIT Self Service (click the magnifying glass icon🔎 in the top right-hand corner of the screen and type in CIT Self Service).

  2. The upgrade will appear on the Featured tab, or you can click the OS tab.

  3. Click on the Upgrade button for Upgrade macOS.

  4. Review the upgrade notification, and when ready to proceed, click the Upgrade button.

    1. Your device may restart more than once during this process; this is normal.

  5. Once the upgrade has completed, log in to your computer and follow any onscreen prompts.

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