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Telephone Services

Telephone Services

This article provides information about Geneseo’s Telephone services.

Telephone Services

CIT is dedicated to providing high-grade voice communications to all faculty, staff, students, support groups, and off-campus constituencies. CIT is responsible for providing maintenance of the College's computerized telephone switch, and for making repairs, moves, adds, and changes for all administrative offices of the College. CIT Telephone Services is also responsible for the billing of services rendered to its customers.

To report a telephone problem, please contact the CIT HelpDesk at 585-245-5588 or email helpdesk@geneseo.edu

Emergency Numbers

 ALL CAMPUS EMERGENCIES, including Fire, Police, Ambulance

5222

 University Police

5651

 Facilities Services Work Control Center (Maintenance)

5662

 Health Services

5736

 Poison Control

 9-275-5151

 Deaf TDD

 9-275-2700

 Life Line/Poison Control

 9-1-800-333-0542

 Livingston Rape Crisis Center

 9-1-800-527-1757

Campus Telephones

  • Must remain operational at all times - someone looking for a telephone to dial 911 should never find a non-working phone in a time of need.

  • Should only be moved by CIT - we must keep Livingston County 911 updated with the location of every phone on campus. It would be a disaster if emergency services were to respond to the wrong location because emergency responders were not updated.

  • Bring our Giant-Voice emergency notification into our buildings. They must be functional to be an effective part of our emergency communications plan.

  • Do provide a sense of safety and comfort to the members of our community as they move around our campus.

Speech and Hearing Impaired Telephone Service

The New York Relay Service allows telephone communications between hearing-impaired or speech-impaired individuals and hearing individuals. An operator acts as a go-between for the two parties to aid them in communicating with each other. There is a Text Telephone (also known as TDD) located in the University Police Office. TDDs are also available from CIT for installation in employee offices only. For further information, please contact the CIT HelpDesk at 585-245-5588 or email helpdesk@geneseo.edu.

How to Handle Harassing or Unsolicited Telemarketing Calls

  • Avoid saying anything and calmly hang up. Don't discuss the call with anyone, as harassing callers are usually an acquaintance.

  • Record the time, date, and phone number if caller ID is available on your phone, as this will assist University Police in tracing the call.

  • Never provide credit card information, social security numbers, passwords or other sensitive information over the phone. 

  • If calls continue, contact University Police. University Police is responsible for investigating all telephone calls that are made with the intent to annoy, harass, threaten, alarm or engage in fraudulent activity.

  • Register your campus office phone number on the national Do Not Call registry to stop unwanted telemarketing calls.

Need to move your phone?

Weather or Other Emergency Conditions

College faculty, staff, and students should contact ext. 6666 from on-campus or 585-245-6666 from off-campus to obtain information concerning sudden changes in college-wide schedules due to weather or other emergency conditions. 

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