CIT COVID-19 Response

Support for Faculty, Staff, and Students

Modified the Sturges CIT HelpDesk with social distancing
Transitioned the HelpDesk to Remote Support
- Softphones were deployed to allow the Helpdesk and Support Services Staff to operate remotely.
- Support Services Staff took turns working a 12-8PM shift to provide support in the evening for the first two weeks of remote work.
- RemoteHelp.geneseo.edu was created for remote computer support and chat service for HelpDesk and Canvas support.
Support for new summer registration process including access, training, and support for advisors in charge of registering incoming students.

Created web pages related to working and learning remotely (https://www.geneseo.edu/cit/resources-working-alternate-location)
Prepared a self-help document containing best practices for home computer/internet security
Created Self-Help documents for Zoom; including Getting Started, Best Practices, and holding Virtual Office Hours
Created support documents for "teaching / learning without paper"

Offered Online Resources Workshops for Faculty
Offered virtual training (group, and one on one) for using Zoom
Participate on Summer Professional Development committee to coordinate and often teach workshops (Accessibility, Universal Design for Learning, Canvas, faculty panels)
Support transitions from face-to-face events to online events: GREAT Day, Summer Orientation, AOP Summer Scholars

Banner and SICAS Upgrades and releases for reporting (e.g. SIRIS, Financial Aid SAP)
COVID-19 Daily Screening Survey and Reporting for Employees
Banner/Knightweb Solution for Students to Switch Grading to Pass/Fail after Grades were submitted
COVID-19 Refunds - process for managing the various refunds associated with spring COVID-19 impacts
CARES Act request form - Assisted with development of Google form to support the request proces
CARES Act Fund Disbursement - Had to develop process by which cares funds could be distributed to students
Secure File Upload Solution - This was driven due to COVID-19 remote study/work situation.
Secure Solution to access Banner Admin Pages without VPN implemented using the F5
Additional VPN capacity added to our Cisco VPN service
A new VPN service using the F5 was deployed that is more secure, faster, and easier to use for those connecting remotely to some Geneseo resources
Forwarding of incoming fax transmissions to file server folders was implemented on an as-requested basis
Forwarding of incoming calls to cell phones was implemented on an as-requested basis
Made code changes necessary to keep graduating and withdrawn student accounts active until July 2021

Network changes were implemented to allow Cisco telephones to go home with our Administrative staff for answering CIT and Main College number
All meetings went remote on Zoom
CIT Functional area stand up meetings on Zoom
Hazard Assessment Performed for Support Services
PPE provided for staff who needed to come to campus to work as needed
Created a process leveraging JIRA labels to make it possible for any member of Support Services to work on "on campus" tasks
Scheduled Support Services staff for on campus daily coverage to receive and deploy new equipment
CIT Virtual Happy Hours - approximately every other on Friday afternoon, Staff took turns hosting