Stats

Metrics and statistics are an important factor in measuring a department's effectiveness. We continually look for ways to demonstrate our excellence in meeting campus needs, offering useful services, and accomplishing our service goals.

Specific Reports

• Accessibility 2019-2020 — The personnel, services, and tools dedicated to accessibility improvements that CIT to improve accessibility efforts.
• Classroom Technology Upgrades & Classroom Statistics 2019-2020 — What technology is currently in classrooms and what upgrades have been completed and planned.
• Computer Assets — Charts detailing the physical assets that CIT maintains across the campus.
• Educational Technology Software 2019-2020 — Usage statistics on software such as Canvas, Top Hat, and Turnitin.
• JIRA Reports 2019-2020 — Details on the quantity and types of requests that CIT received last year and the satisfaction the campus had with those requests.
• KnowBe4 Security Awareness & Training 2019-2020 — The effort to help the campus community learn to detect and defend from cybersecurity threats.
• Media Recording Studios 2019-2020 — Information on the media recording studios and how they were utilized.
• New/Retired Services 2019-2020 — A list of which services were introduced and which were retired.
• Performance Spaces 2019-2020 — A list of performance spaces managed by CIT, how they were utilized, staffed, and upgraded.
• Special Events Assistance 2019-2020 — Details on assistance provided to provide support for campus special events.
• Staff 2020 — Details on CIT staff including promotions, recognitions, new hires, resignations, and other changes.
• Student Registration 2019-2020 — Details on the student registration experience.
• Technology Workshops 2019-2020 — A list of the dates and times of technology workshops that were offered to the campus community.
• Telephone Services 2019-2020 — Information and statistics about the campus telephone service.
• Wired Network Services 2019-2020 — Information about the size and utilization of the campus wired network.
• Wireless Network Statistics 2019-2020 — Information about the size and utilization of the campus wireless network.

Satisfaction

Our customers are very satisfied with our service. In 2019-2020, 93% of all rated issues rated received 5 stars. Our average rating out of 5 stars was 4.9.