Checking Supplies Status on Pharos Printers

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Paper can be acquired by emailing or calling the Office of Procurement and Property Control Services. They will order it for you , and it will be delivered right to the department. They come two days a week to provide the paper. Only white copy paper is covered by the central campus printing budget. All other paper orders will require departmental funds.

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Staples

Staples are not included in our service and supplies contract with Toshiba. Please see the Toshiba contact information below to order replacement staples. 

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1. Call 1-877-855-1344

2. Follow the prompts for supplies and services.

3. Ask the representative for the desired item: toner, waste toner container, recycling box, or staples. 

4. Provide the serial number of your Printer to the customer service representative. The serial number can be found on a label on the front of the device, next to the phone number listed in step 1. 

5. Your supplies should be delivered in 2-3 business days.

   1. If there is an urgent need, Toshiba can provide overnight delivery.

Support 

If your printer has an issue or is making a sound that you are unsure of, here are the steps to follow:

1. Call or Email the CIT HelpDesk to put in a Jira Request

   1. CIT will look into the issue to find out who should be contacted.

2. If CIT finds that CIT will work to troubleshoot and fix the issue, there are no further steps.

3. If CIT finds that Toshiba needs to be contacted regarding the issues, please follow these steps:

   1. Call 1-877-855-1344

   2. Follow the prompts for supplies and services.

   3. Please describe the problem with your printer and Ask ask the representative to send a Technician technician to look at it. 

   4. Provide the serial number of your MFD to the customer service representative. The serial number can be found on a label on the front of the device, next to the phone number listed in step Step 1. 

   5. A Technician should look at your printer within 2-3 business days.

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