Steps

Submitting a New Issue

1. Visit https://remotehelp.geneseo.edu

2. Select an issue type in the Your Issue drop down menu.

3. Enter your name in the Your Name field.

4. Briefly describe your issue in the Describe Your Issue field.

5. Click the Submit button.

6. Please wait while a technician is assigned to assist you.

Sharing your Screen

If you or the technician decide that a remote support session is warranted the technician will attempt to initiate a "full remote support" connection. Doing so will allow more features like screen sharing and file transfer. To enable this, you will be required to temporarily install a support client.

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1. The technician will attempt to initiate the remote connection.

2. Click Accept on the popup window.

3. A download of the support client will start.

4. Install the client.

   1. Instructions for installing the client software will be shown in your web browser.

5. Select Allow to approve the technician's request to share your screen.

Ending a Remote Support Session

1. Click Stop Sharing in the Remote Support Customer Client window to stop sharing your screen.

2. Close the remote Support Customer Client Window to end the remote support session and remove the support client software. 

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