All local administrative rights were removed campus-wide for all college-owned computers on 1/10/2022 and as a result, your Geneseo account may have lost remote access privileges which are required to remote into a computer that is located on campus. To regain this access, please contact the CIT HelpDesk at 585-245-5588 for assistance or submit a request directly. Information needed to complete this request is the name of the computer you are trying to connect to and the account you wish to connect to the computer with. 
Newer “AutoPilot” deployed computers are not domain bound and can not use these instructions as remote desktop will not work with them. We are working on a remote help solution for newer computers.