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This is the landing page for everyone who experiences an error accessing a third-party service via our federated login system. It offers some workaround suggestions and info on how to get help from the CIT HelpDesk. |
Suggestions
Please try to access the service in a Private / Incognito browser window. These offer a clean slate and help rule out the possibility that data in your preferred browser are interfering with the login process.
Please try restarting your computer, then try step 1 again. This gives us confidence there were no Private / Incognito windows already open when you attempted step 1. It also triggers some mild cleanup in most web browsers.
Getting Help
Submit an Ask CIT! request, including:
Enough info to identify the service you tried to access. A link to the service is especially helpful!
When you tried to access the service.
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Some third-party services are restricted to certain types of users. CIT should be able to confirm your account's eligibility for services that we have configured for our users. |
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Owner (area) | Systems & Identity and Access Management |
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Reviewed by |
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David Warden 22 2021
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