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Students receive an email from helpdesk@geneseo.edu with a username and claim code in their application email.
Faculty & Staff should receive a claim code and username from their hiring department head, secretary, or supervisor. (Geneseo users can see a list of account managers that receive these notifications).
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Click on the button titled: Claim An Account
Enter your username and claim code.
Read and agree to the Geneseo Acceptable Use Policy.
Students only - Read and agree to the student code of conduct
Set your password. Passwords should follow all the guidelines shown. If you receive an error, try using a less common word in your password and verify it meets all requirements.
Your account is now active and can be used to access Geneseo services. Be sure that you setup methods for Self Service Password Reset. Employees and Students are also required to setup Multi-factor Authentication methods.
Students - missing your account claim email?
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Click the link to have a new code generated. Students will receive the code at their application email. For faculty & staff, a new claim code will be sent to the account managers for their department and their supervisor.
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Account claim information emails are sent to the applicant email, or the email you applied to Geneseo with. If you no longer have access to this email, please contact the HelpDesk to have a ticket submitted.
User receives a “500 Error” screen during any step of the Account Claim process
Please submit a HelpDesk request with details of at what step in the process they received this error. A 500 error shouldn’t occur during the Claim Account process so this means something is wrong with the app.
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