Before You Start

Make sure you have your claim code and your username. It is a 12 digit code that looks like R4T7-UY8P-HF52. If you do not have a claim code or do not know your claim code use the I do not have a claim code link.

• Students receive an email from helpdesk@geneseo.edu with a username and claim code in their application email.

• Faculty & Staff should receive a claim code and username from their hiring department head, secretary, or supervisor. (Geneseo users can see a list of account managers that receive these notifications).

Steps

1. Go to https://go.geneseo.edu/claim

2. Click on the button titled: Claim An Account

3. Enter your username and claim code.
   

   

4. Read and agree to the Geneseo Acceptable Use Policy.
   

   

5. Students only - Read and agree to the student code of conduct
   

   

6. Set your password. Passwords should follow all the guidelines shown. If you receive an error, try using a less common word in your password and verify it meets all requirements.
   

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7. Your account is now active and can be used to access Geneseo services. Be sure that you setup methods for Self Service Password Reset. Employees and Students are also required to setup Multi-factor Authentication methods.
   

   

Students - missing your account claim email? 

Try searching your email inbox for emails from "helpdesk@geneseo.edu" or an email with the subject "Geneseo Network Account".

You should check the email account that was used to apply to the college, this may be your high school or school district email account or a free personal email account such as Outlook or Gmail. 

Troubleshooting

If you see any of the below errors, follow the guidance shown.

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Account claim information emails are sent to the applicant email, or the email you applied to Geneseo with. If you no longer have access to this email, please contact the HelpDesk to have a ticket submitted.

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