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You are strongly encouraged to setup Self Service Password Reset to easily reset your password at any time without the need to contact the CIT HelpDesk.
| Note |
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Looking To Modify Your SSPR MethodsIf you already have SSPR configured, you can update or change your setting by visiting https://aka.ms/ssprsetup |
| Tip |
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Setup Multiple MethodsWe suggest setting up as many methods as possible to provide the most amount of flexibility in the event you need to use this service. |
Before You Start
To setup Self Service Password Reset you may need one or more of the following items
A cellular device that can do one or more of the following:
Receive phone calls
Receive text messages
Install apps from the App Store (iOS) or Play Store (Android)
An Android tablet or iPad
A non Geneseo email address
A hardwired phone in your office or home
Steps
If you are not currently setup for Self Service Password Reset (SSPR) you will see the following screen when you login to a Geneseo service
Click Next to begin the setup process for SSPR
On the Keep your account secure screen you will have a few different options
Select Option A to continue and configure the Microsoft Authentication App as your first authentication method, you will need to find and download the Microsoft Authenticator app in the app store on your cellular device or tablet
Select Option B if you already have an authentication app installed on your device such as Google Authenticator, Authy, 1Password or others
Select Option C if you do not wish to use an authentication app on your device
If you selected Option A or Option B follow the prompts to continue setting up the authenticator app on your cellular device or tablet to add that authentication method
If you selected Option C you will need to select Phone from the drop down menu
Click Confirm and follow the prompts to either receive a text message with a code or a phone call to add this method
After setting up the first method you will be taken back to the initial screen to select and setup a second authentication method
If you did not setup an authenticator app the first time, you will be prompted again to set it up, you can again choose to select an alternative method
Select a method and click Confirm to continue the setup process for the second method
Once you have configured two methods you will reach a success screen
At this point you can click Done
You will be redirected to the service you were trying to login to initially
We strongly recommend setting up additional authentication methods by visiting https://aka.ms/ssprsetup
Notes
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