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| Note |
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Pharos does not pop up alerts if a printer runs out of paper , or toner , or is in an error state. If you are unable to cannot print, these would need to must be checked manually to rule out a problem. |
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If you can confirm the printer has paper and toner , but still cannot print, please reach out to contact the CIT HelpDesk at 585-245-5588.
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Paper can be acquired by emailing or calling the Office of Procurement and Property Control Services. They will order it for you, and it is will be delivered right to the department. They come 2 two days a week to deliver provide the paper. Only white copy paper is covered by the central campus printing budget. All other paper orders will require departmental funds.
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Other than Toner, all other supplies require a call to Toshiba to be ordered. The toner is set up to automatically ship a new toner when needed automatically. More information is in the Toner section below. Here are the steps to call Toshiba:
Call 1-877-855-1344
Follow the prompts for supplies and services.
Ask the representative for the desired item: toner, waste toner container, recycling box, or staples.
Provide the serial number of your Printer to the customer service representative. The serial number can be found on a label located on the front of the device, next to the phone number listed in step 1.
Your supplies should be delivered in 2-3 business days.
If there is an urgent need, Toshiba can provide overnight delivery
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All Toshiba Printers are configured to automatically order replacement toner cartridges when a toner cartridge on a device runs low. When each Toshiba Printer has approximately one week of toner left, an alert is automatically sent to the Supply Team at Toshiba.
| Note |
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When you receive this toner replacement, please install it in the printer immediately. Doing this will ensure you have minimal downtime. If you do not receive your cartridge promptly, you must call Toshiba at the number listed below to resolve the shipping issue. If you continue to have concerns regarding your Auto Toner Replenishment, contact the CIT HelpDesk at 585-245-5588 to submit a Jira request for assistance. |
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Waste toner containers can be picked up from the SUNY Geneseo Duplicating Center in Welles 13. If you need to pick up a waste toner container before the Duplicating Center opens, please contact get in touch with Procurement & Property Control Services at (585) 245-5100.
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Used toner cartridges can be dropped off at the SUNY Geneseo Duplicating Center in Welles 13. The user toner needs to must be placed inside the Used Toner Box without the original shipping box (just the cartridge). If used toner cartridges are placed in the box with their original shipping box, the Duplicating Center will not be able to recycle the used toner cartridge.
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If your printer has an issue or is making a sound that you are unsure of you can call Toshiba to send a technician out to fix the printer. Here are the steps to call Toshiba, here are the steps to follow:
Call or Email the CIT HelpDesk to put in a Jira Request
CIT will look into the issue to find out who should be contacted.
If CIT finds that CIT will work to troubleshoot and fix the issue, there are no further steps.
If CIT finds that Toshiba needs to be contacted regarding the issues, please follow these steps:
Call 1-877-855-1344
Follow the prompts for supplies and services.
Please describe the
problem with your printer and Ask the representative to send
a Technician to
look at it.
Provide the serial number of your MFD to the customer service representative. The serial number can be found on a label
on the front of the device, next to the phone number listed in step 1.
A Technician should
look at your printer within 2-3 business days.
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